We have received some reports from customers whom have not received email confirmation of their order or have not received a reply to their email inquiries. Please note that all customers are sent an automated email order confirmation within 15 minutes of placing their order. Also, any email inquiries are replied to by one of our representatives in less than 24 hours. If you have not received an expected communication from A&E Designs, the most likely cause is that you may be using a SPAM filtering program provided by your internet service provider. Please check your SPAM folder. GUARANTEE A&E Designs guarantees that all merchandise will be delivered in perfect condition. If an item shows imperfections or if we make a mistake on the size and/or color, simply return the merchandise within 30 days of purchase for an exchange. CLEARANCE ITEMS Our Clearance section contains overstocks of the highest quality. These items are NOT irregulars, damaged or discolored items or used clothing you would find at a flea market. In order to give all of our customers an equal opportunity to purchase these products, we must limit each item to a quantity of one per customer. No returns on clearance items. SHIPPING All items are shipped via UPS Ground and/or US Postal Service. Shipping costs are calculated according to weight and destination. Handling fees will also apply. All customers receive an email confirmation with tracking number when their order ships (provided that you typed your email address correctly and are not using an email filtering program). INTERNATIONAL ORDERS A&E Designs ships to many Eurpoean countries. Additional charges for packaging materials, insurance and labor will apply. If you have any questions regarding out of country shipping costs, please contact us BEFORE you place your order. A&E Designs will not assume responsibility for duties or customs charges some foreign countries may apply. For international orders, we use US Postal Service Airmail exclusively. PERSONAL CHECKS/MONEY ORDERS A&E Designs gladly accepts personal checks and money orders. Orders will not be processed until checks clear (up to 2 weeks). BILLING We carry over 2,000 designs which can be printed on many different sizes and garments. Each order is manufactured according to the customer's exact specifications and therefore falls under the category of "Custom Work". For this reason, all customers are billed BEFORE work is initiated. All companies who handle "Custom Work" operate in this manner. We are more than happy to accept checks or money orders if you are not comfortable using a credit card over the internet. RETURN POLICY Customer is responsible for shipping charges on returns (unless the mistake is ours). If you are not satisfied with the quality of any product, or wish to exchange an item for a different color or size, simply return the merchandise within 30 days of purchase to the address below. If the items are simply not working for you, you may return them for store credit. You will receive a form with complete instruction with your order   A&E Designs 289 Stuyvesant Ave. Lyndhurst, NJ 07071